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Frequently Asked Questions

We welcome your questions! We’ve answered some of the more common queries below but if you require more information, please contact us.

  • Measure / Quote
    We offer a free, no obligation measure and quote in the Greater Auckland region. Contact us for a quote over the phone, via email, or to arrange to meet a consultant on site. If you havent already chosen your colour or design, our consultant will have some samples with them and is experienced to help you in the selection process. On acceptance of a quote we will conduct a final measure.
  • Preparations
    The wall must be generally flat, but not necessarily stopped as the paint or silvering we use is well covered, fully opaque and free of read through. Our consultant can make recommendations on site if anything is necessary. All cupboards benchtops and rangehoods should be installed and in position for a final measure. The glass splashback is typically the last thing to be installed in the kitchen, but you can get the quote and colour selection process under way well before the final measure stage. If its necessary, with a little co-ordinated planning, rangehoods can go up after the final installation (but not after the final measure and before install).
  • Glass Types
    The glass types (shown above) are all 5mm toughened safety glass with flat polished (chamfered) edges.
  • Shapes and Cut Outs
    Internal holes are cut and power points sit on top of the glass as they would the wall (they overlap so there is no gap or silicon around the edge of them). Glass can be cut with curves, corners, notches or shapes provided it can go through the toughening process. Typical things that may be an issue in the toughening process are the distance of internal holes to the edge of the glass (less than 25mm to the edge), and very thin shapes that create weak points. We work around this by splitting the glass into multiple pieces and measuring for the joins to be hardly noticeable, or blend in with the kitchen design.
  • Installation
    We will call and arrange a time to fit the glass. The installation generally takes 1-2 hours depending on the size of the job. We glue fix splashbacks to the wall and neatly silicon seal the edges. Occasionally it may involve coordination with a plumber if taps require removal, or an electrician if the installation is effected by oven wiring.
  • Supply / Deliver
    We can supply and deliver any of our splashback glass to customers in the Auckland region. Be careful to provide us with the exact, accurate measurements. Once a panel has been toughened for a splashback, it cannot be trimmed. As a guideline, we generally allow a 3mm tolerance on the width and height - 1.5mm either side.
  • Warranty
    Neatly silicon sealed. All of our splashbacks are guaranteed for 10 years for the product and workmanship
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