Question 1

What is the process for a new splashback?

Accepted Answer

After an initial phone or email conversation we send one of our team to do a professional onsite measure. A no obligation quote is then provided. Once accepted and colour confirmed the glass is manufactured, prepared, sprayed, cleaned and then brought to site for a professional install to your satisfaction.
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Question 2

How long does my new painted splashback take?

Accepted Answer

Once you have chosen the colour and accepted the quote we will be back to install within 7-10 days - this is industry best lead-time for this quality product. (As we are small and nimble we can usually accommodate emergency situations with a faster turnaround.)

Question 3

​ What will my splashback cost?

Accepted Answer

As each splashback is custom made, this will depend on the specifics to your project - quotes are normally turned around within 24 hours from the onsite measure.

Question 4

What colours are your splashbacks?

Accepted Answer

We can do any  colour from the Resene or Dulux range or help you to create your own custom colour for your special project.

Question 5

Do all of your splashback products come with a warranty?

Accepted Answer

Yes all of our splashbacks are guaranteed against the delamination of our unique glass coating system for 20yrs.
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Question 6

Glass vs Tile - which is better?

Accepted Answer

We are often asked about the benefits of using glass over tile.
In summary Hygiene is a major benefit as glass is easy to clean whereas  grout can become discoloured and fall out especially  near cooking oils/fats; Glass also reflects more light making the kitchen/area look bigger and brighter; Unlike tiles, painted glass can match any of the colours from Resene or Dulux range or be specially matched to any colour you desire. With glass, the design possibilities are almost endless and with our options of painted, prints and illuminated you're in control. 
If you are really set on the look of tiles we can print tiles (such as the popular subway look) onto a glass splashback giving the best of both.

Question 7

Is your illuminated splashback rated to comply like a standard colour backed glass splashback?

Accepted Answer

Yes, all of the properties for our illuminated panels are the same as a standard glass splashback, in fact the heat transfer to the wall is eliminated completely through our product design.

Question 8

What happens if the LED lighting stops working?

Accepted Answer

We only use high quality LEDs for our illuminated panels so failure is unusual. However, through our unique design we can easy replace the LED component.

Question 9

How long will the LED's last?

Accepted Answer

LED's will last  45,000 hours plus. Based on an average usage of 3 hours per day this equates to over 40 years.

Question 10

What is the Thickness of your Backlit Glass Panels?

Accepted Answer

As these are a sealed unit, the Units are between 21-25mm thick, Standard Glass Splashbacks range from 4-6mm in thickness.
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Question 11

Can I use my own photo?

Accepted Answer

Yes you can, but please remember that this has to be a High resolution image, (300 DPI or higher) or the image can look pixelated once blown up to your glass size.  See our Creative Ideas page for inspiration for your next project.

Question 12

What is the best way to clean my splashback?

Accepted Answer

1.Use the Right Cleaning Cloth: Avoid using abrasive cleaners. Instead of making your splashback shiny and clean, they may end up scratching and damaging it.

2. Use the Correct Material: Apart from using the correct cloths, you need to use proper cleaning agents. For instance, a glass cleaner or a general all-purpose cleaner are okay to use. It is also safe to use a mild solution of dishwashing detergent and water.

3. Clean Up Promptly: Once you notice stains or splashes on your splashback, clean them straight away. It is best to do so while they are still fresh instead of waiting to clean them later. Stubborn stains are obviously more difficult to clean, particularly if left for some time.
 
4. Spray the Surface of the Splashback with a Cleaner: Start by spraying the surface of your splashback, pay special attention to greasy looking areas, and leave the solution for 1 to 2 minutes to allow it to settle and soak through the deposit.
5. Use a Damp Cloth: Ensure that you use a damp cloth to clean your glass splashback.

6. Gently Wipe It from Top to Bottom: Using a paper towel or lint-free cloth, gently wipe your splashback, starting from the upper side to the bottom. Make sure all marks are eliminated.
 
7. Use a Dry Cloth after a Damp One: Use a dry cloth after using a wet one. This will help prevent streaking. When cleaning glass, polishing with a piece of paper is a trick that works effectively.
 
For best practice, don’t wear any jewellery when cleaning the glass as it may scratch it

Question 13

Can you remove and or replace my old glass splashback or tiles?

Accepted Answer

Yes we can. Often if a property is sold or there has been a change in paint scheme in the house or simply for a change of mind over time - we can carefully remove the existing and replace with a new look. 
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Coatings, Splashbacks, Kitchen Refurbishment

09 274 8024

Illuminati Coatings and Splashbacks

Frequently Asked Questions

Frequently asked questions

What is the process for a new splashback?

How long does my new painted splashback take?

What will my splashback cost?

What colours are your splashbacks?

Do all of your splashback products come with a warranty?

Glass vs Tile - which is better?

Is your illuminated splashback rated to comply like a standard colour backed glass splashback?

What happens if the LED lighting stops working?

How long will the LED's last?

What is the Thickness of your Backlit Glass Panels?

Can I use my own photo?

What is the best way to clean my splashback?

Can you remove and or replace my old glass splashback or tiles?

Message Us

Contact

Call Us

09 274 8024

Address

Email Us

Coatings, Splashbacks, Kitchen Refurbishment

​

09 274 8024

Illuminati Coatings and Splashbacks

Frequently Asked Questions

Frequently asked questions

What is the process for a new splashback?

How long does my new painted splashback take?

​ What will my splashback cost?

What colours are your splashbacks?

Do all of your splashback products come with a warranty?

Glass vs Tile - which is better?

Is your illuminated splashback rated to comply like a standard colour backed glass splashback?

What happens if the LED lighting stops working?

How long will the LED's last?

What is the Thickness of your Backlit Glass Panels?

Can I use my own photo?

What is the best way to clean my splashback?

Can you remove and or replace my old glass splashback or tiles?

Message Us

Contact

Call Us

09 274 8024

Address

Email Us

What will my splashback cost?